Data Scientist

Role Overview

We are seeking a highly skilled data scientist to support Customer Experience (CX), CRM Analytics, and business intelligence initiatives. The ideal candidate will transform complex datasets into actionable insights, develop dashboards, and leverage AI/GenAI solutions to drive business value and operational efficiency.

Responsibilities

• Work with enterprise Data Lake environments using Amazon Redshift, Amazon Athena, and other cloud-based platforms to manage large-scale datasets.
• Extract and interpret customer data from CRM platforms such as Salesforce and Medallia.
• Partner with CX, Business, and Product teams to analyze customer journeys and behavioral data.
• Perform Entity Resolution and customer identity matching to create a unified customer view.
• Design, develop, and maintain interactive Power BI dashboards and reports.
• Develop and optimize SQL queries, Python scripts, and Excel-based analyses for automation and reporting.
• Leverage AI and Generative AI (GenAI) tools to automate reporting and streamline data analysis.
• Research emerging technologies to enhance reporting and customer intelligence capabilities.

Requirements

• 1–4 years of experience in Business Intelligence, Data Analytics, or Customer Experience Analytics.
• Hands-on experience with CRM platforms like Salesforce and Medallia.
• Strong proficiency in SQL for querying and performance optimization.
• Working knowledge of Python for data analysis and automation.
• Experience using LLM-based tools such as ChatGPT, Microsoft Copilot, or Salesforce Einstein.
• Experience with Data Lake technologies including Amazon Redshift and Amazon Athena.
• Advanced proficiency in Microsoft Excel.
• Strong expertise in developing interactive dashboards using Power BI.
• Understanding of data modelling, ETL processes, and data warehousing.

Skills

• SQL
• Python
• Power BI
• Amazon Redshift
• Salesforce