Role Overview
A role requiring 5 to 6 years of experience supporting DevOps tools, with a strong background in distributed application support.
Responsibilities
- Investigating, diagnosing, and resolving technical incidents and inquiries related to DevX applications (such as Gitlab, CICD, JIRA, and SonarQube).
- Using monitoring and debugging tools, such as Dynatrace, AppDynamics, Synthetic Monitoring (DSM), Splunk, Kibana, or Grafana.
- Writing simple queries using databases and query languages, including SQL, Oracle, MySQL, or Postgres.
- Working within Unix/Linux/Windows environments and utilizing standard commands.
- Utilizing scripting languages like Shell Scripting, Python, or Windows PowerShell.
- Managing defect tracking using tools like Remedy or ServiceNow.
Requirements
- 5 to 6 years of relevant experience in DevOps support.
- Direct experience using monitoring and debugging tools (e.g., Dynatrace, Splunk).
- Proficiency in diagnosing incidents related to Gitlab, CICD, and JIRA.
- Hands-on experience with SQL and relational databases (Oracle, MySQL, Postgres).
- Solid working knowledge of Unix/Linux/Windows environments.
- Experience with scripting languages such as Shell Scripting or Python.
- Basic understanding of cloud platforms, including containers (Docker) and CLI.
- Familiarity with at least one programming language (e.g., Java or .NET) sufficient to comprehend code.
- Experience with defect tracking tools like ServiceNow.