Associate, Quality Engineering Shared Services

Role Overview

As an Associate – QE Shared Services, you will be responsible for ensuring the availability, stability, reliability, and operational readiness of shared test environments supporting multiple application platforms and delivery teams. The role focuses on proactive monitoring, environment lifecycle management, automation, process optimization, and adherence to ITIL-based operational standards to accelerate quality service delivery. You will work closely with development, quality engineering, infrastructure, cloud, and operations teams to maintain healthy test ecosystems.

Responsibilities

• Ensure high availability and operational readiness of shared test environments across multiple platforms and applications.
• Monitor environment health, performance, capacity, and utilization through proactive monitoring tools and dashboards.
• Manage environment provisioning, refreshes, configuration updates, and maintenance activities.
• Develop, enhance, and maintain automated sanity and health-check suites to validate environment readiness.
• Investigate, troubleshoot, and resolve environment-related issues, coordinating with infrastructure, cloud, network, database, security, and application support teams.
• Perform root cause analysis for environment outages and recurring issues.
• Ensure adherence to ITIL best practices for Incident, Problem, Change, and Release Management.
• Maintain environment documentation, standard operating procedures, and runbooks.

Requirements

• B.E. / B.Tech. / MCA in Computer Science, Information Technology, Engineering, or a related discipline.
• 3+ years of experience in Test Environment Management, Production Support, Application Support, DevOps, SRE, Infrastructure Operations, or Quality Engineering.
• Strong analytical and problem-solving skills with demonstrated ability to troubleshoot complex technology issues.
• Experience supporting enterprise-level test or non-production environments.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Skills

• AWS
• Python
• Shell Scripting
• Linux
• ITIL