Azure Site Reliability Engineer (SRE) - SaaS Operations

Role Overview

We are seeking an experienced Site Reliability Engineer (SRE) to support the Arctera Insight Platform, a large-scale enterprise SaaS platform operating in cloud and high-availability environments. This role is responsible for maintaining infrastructure reliability, availability, performance, and operational excellence across Microsoft Azure, Microsoft SQL Server, PostgreSQL, Windows, and Linux environments. This is a hands-on engineering role requiring independent investigation of complex technical issues and collaboration with engineering teams.

Responsibilities

• Maintain highly available, reliable, and scalable cloud infrastructure in Microsoft Azure.
• Monitor platform health, review technical logs, and proactively address performance and availability issues.
• Plan, coordinate, and support operating system patching and maintenance activities across Windows and Linux servers.
• Manage and support Microsoft SQL Server databases and prepare for PostgreSQL operational support.
• Troubleshoot and tune queries, SQL jobs, indexing, CPU, memory, I/O, and storage utilization.
• Implement and maintain backup, restore, high availability, and disaster recovery processes.
• Perform initial analysis for P1/P2 triage and contribute to Root Cause Analysis (RCA).
• Drive operational efficiency through PowerShell, Python, and Infrastructure-as-Code practices.

Requirements

• 4+ years of relevant experience in Site Reliability Engineering or SaaS Platform Operations.
• Strong production support background with Microsoft SQL Server.
• Experience or awareness of PostgreSQL operational support.
• Proficiency in managing Windows and Linux environments.
• Ability to work in a 24x7 production support environment, including US time zone/night shifts as required.

Skills

• Microsoft Azure
• Microsoft SQL Server
• PostgreSQL
• Python
• PowerShell