Associate Engineer I - Technology Support

Role Overview

Asteria Aerospace Ltd is a full-stack drone technology company providing actionable intelligence from aerial data. We develop deeply customized drone solutions for government and enterprise customers using our in-house hardware design, software development, and manufacturing capabilities. We have been a trusted partner to provide long-term and quality-focused drone products & services to the defence & homeland security, agriculture, oil & gas, energy & utilities, telecommunications, mining, and construction sectors.

Responsibilities

• Assist in the installation, configuration, and maintenance of operating systems, software applications, and system management tools.
• Provide technical support for both hardware and software issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Monitor system performance to ensure smooth operation and reliability.
• Perform regular system monitoring and maintenance, including backups and disaster recovery operations.
• Assist in implementing and maintaining security measures to protect data, software, and hardware.
• Support security audits and compliance activities.
• Maintain accurate and detailed records of IT systems, Asset Management, configurations, and user support activities.
• Prepare and update documentation for system configurations, processes, and procedures.
• Work closely with the IT team and other departments to provide technical support and ensure alignment with organizational goals.
• Participate in team meetings and contribute to the continuous improvement of IT services.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1-3 years of experience in IT support, system administration, or a related field.

Skills

• Windows
• Linux
• macOS
• Networking
• System Administration