Application Support Engineer – IT Operations

Role Overview

Clean Harbors Inc. is a NYSE listed US based $6.5 billion company providing premier environmental, energy and industrial services. We are seeking an Application Support Engineer – IT Operations with 2-4 years of experience to perform initial triage and troubleshooting for applications, websites and backend services related incidents (P1/P2).

Responsibilities

• Perform initial triage and troubleshooting for applications, websites and backend services related incidents (P1/P2)
• Monitor application health, logs, and alerts using monitoring tools
• Analyze issues related to .NET based applications, APIs, database layers and Angular frontends
• Execute basic SQL queries for data validation, troubleshooting, and issue analysis
• Identify whether issues are related to application, database, infrastructure, or network
• Perform log analysis (IIS logs, application logs, event logs)
• Restart services, validate jobs, and perform basic remediation steps
• Coordinate with development, database, and infra teams for issue resolution
• Ensure proper incident documentation, updates, and closure in ITSM tools (e.g., ServiceNow)
• Participate in Major Incident Management (MIM) calls and provide updates
• Follow SLA adherence and escalation procedures
• Support deployment validations and post-release monitoring
• Contribute to knowledge base articles and SOP documentation

Requirements

• 2-4 Years of experience in application support or IT operations
• Basic understanding of .NET framework / .NET Core applications
• Familiarity with C# applications
• Working knowledge of Angular-based web applications
• Hands-on experience with Microsoft SQL Server (SELECT queries, troubleshooting, Stored Procedures)
• Understanding of REST APIs, HTTP status codes, and web services
• Experience with Log monitoring platforms (e.g., Logic Monitor, Dynatrace)
• Basic knowledge of Windows Server, IIS, Network & server components

Skills

• .NET
• Angular
• SQL Server
• C#
• REST APIs