Process Associate / Backend

Role Overview

A Process Associate is a versatile professional role focused on optimizing operational workflows, monitoring production processes, and ensuring efficiency across various industries such as finance, manufacturing, and customer support. In the Backend Operations context, this role is typically a non-voice position centered on processing low-complexity transactions accurately and timely according to specific Standard Operating Procedures (SOPs).

Responsibilities

• Data entry and process monitoring
• Troubleshooting discrepancies
• Collaborating with cross-functional teams to maintain quality standards
• Managing accounts payable/receivable
• Performing bank reconciliations
• Handling client queries via email or chat
• Ensuring compliance with service level agreements (SLAs) and data privacy standards

Requirements

• Ability to follow Standard Operating Procedures (SOPs)
• Strong attention to detail for accurate transaction processing
• Effective communication skills for email and chat support
• Ability to work in an in-person environment

Skills

• Data Entry
• Process Monitoring
• Accounts Payable
• Bank Reconciliation
• SLA Compliance

Benefits

• Flexible schedule
• Paid sick time
• Paid time off