Application Support Engineer

Role Overview

We are looking for a proactive and customer-focused L1 Application Support Engineer to provide first-level support for business-critical applications. The ideal candidate should have experience in application monitoring, incident management, SQL, basic Linux, and troubleshooting production issues while ensuring SLA compliance.

Responsibilities

• Monitor business applications and ensure high availability.
• Provide L1 support by handling incidents, service requests, and user queries.
• Perform initial troubleshooting and resolve application-related issues.
• Escalate unresolved issues to the L2/L3 support teams with proper documentation.
• Execute SQL queries for data validation, troubleshooting, and report generation.
• Monitor application health using monitoring tools.
• Analyze application logs and identify the root cause of issues.
• Ensure incidents are resolved within defined SLA timelines.
• Coordinate with business users, development teams, and vendors for issue resolution.
• Prepare incident reports and maintain support documentation.
• Support production deployments and post-deployment verification.
• Maintain daily operational checklists and application health reports.

Requirements

• 1–3 years of experience in Application Support or Production Support.
• Experience working with SQL databases.
• Exposure to Banking, Financial Services, or Enterprise Applications is preferred.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, BCA, B.Sc. (IT), B.Com, or equivalent.

Skills

• SQL
• Linux
• ServiceNow
• Jira
• Dynatrace