Customer Care - Intern

Role Overview

Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We are looking for a Customer Care Intern to handle customer queries, provide support, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, patience, and a customer-first mindset.

Responsibilities

• Handle inbound and outbound customer calls, emails, or chats
• Resolve customer complaints and provide appropriate solutions
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure issue resolution
• Provide accurate information about products/services
• Escalate complex issues to the relevant department
• Maintain a positive and professional attitude toward customers

Requirements

• Strong verbal and written communication skills
• Good problem-solving abilities
• Basic computer knowledge (MS Office, CRM tools)
• Ability to handle pressure and manage time effectively
• Active listening and interpersonal skills
• Minimum qualification: 12th pass / Graduate (preferred)

Skills

• MS Office
• CRM tools
• Customer Support
• Communication
• Problem Solving

Benefits

• Competitive pay
• Exciting opportunity to be part of high paced start-up
• Great work culture
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Flexible work timings