Support Specialist - Digital Platform Full Stack

Role Overview

Arm has a position open for a Support Specialist - Digital Platform Full Stack to become part of our Business Application Operations – Digital Platform Operations Team. The team is responsible for supporting, maintaining and continuously improving Arm’s business-critical digital platforms and web applications. This role combines application operations, cloud Operations and application Enhancements. You will collaborate directly with Engineering, Infrastructure, Cloud, Security, Product and third-party support teams to maintain platform availability, resolve production issues, support releases and drive continuous improvement. Based in our Bengaluru office on a 16x5 (12 PM - 9 PM & 5 PM - 2 AM) shift pattern on rotational basis.

Responsibilities

• Provide operational support for business-critical digital platforms, websites and applications, managing incidents, service demands, and problem resolution.
• Resolve and tackle issues across applications, APIs, AWS/Azure cloud infrastructure, AKS/Kubernetes, networking, integrations and application configuration.
• Support CI/CD pipelines, deployments, rollback activities, Terraform-based infrastructure changes, secrets and certificate lifecycle activities.
• Deliver small to medium application improvements and bug fixes using Next.js, Angular/AngularJS, JavaScript and TypeScript.
• Participate in Major Incident Management, Root Cause Analysis and continuous activities to keep platform reliable and reduce recurring issues.
• Maintain operational documentation and work closely with internal teams and external vendors to resolve sophisticated issues.

Requirements

• Engineering from Computer Science or related fields with 3 - 6 years of experience.
• Experience in Application Support, Cloud Operations, Enhancements, DevOps or Software Engineering.
• Strong hands-on experience with AWS, AKS, Kubernetes/K8s and containerised applications.
• Experience with Terraform, Infrastructure as Code, automated delivery workflows, and production deployments.
• Good knowledge of ITSM/ITIL processes, including Incident, Request, Problem, change and handling adjustments in systems and workflows.
• Demonstrable experience in developing with the Next.js framework, Angular or AngularJS, and JavaScript or TypeScript, along with REST APIs.
• Strong capability to fix problems, root-cause-analysis, communication and teamwork skills.

Skills

• Next.js
• Angular
• AWS
• Kubernetes
• Terraform