Application Support Engineer

Role Overview

We are seeking an Application Support Engineer to join our team supporting VIQ Solutions. This role involves researching, diagnosing, and troubleshooting cloud-based applications in a high-stakes, customer-facing environment. This position operates on a US Shift (Night Shift) from 8PM - 5AM.

Responsibilities

• Research, diagnose, troubleshoot, and identify solutions for customer-specific issues.
• Drive initiatives to improve customer satisfaction in highly technical environments.
• Manage complex data schemas, data flows, and state management.
• Perform web frontend troubleshooting, including logging collection and browser performance optimization.
• Collaborate within a self-organized team to ensure high-quality end-user experiences.

Requirements

• BE/B-Tech in Computer Engineering, Computer Science, or an equivalent degree.
• 3+ years of demonstrable experience as an Application Support Engineer.
• Experience with cloud-based applications including AWS, Microsoft's .NET Stack, and Java.
• Strong background in application development and the software development life cycle (SDLC).
• Proficiency with Git and GitHub.
• Excellent written and verbal communication skills in English.

Nice to Have

• Familiarity with audio and video formats, capture, encoding, and decoding.
• Experience with tools such as WiMedia Foundation, FFmpeg, VLC, and LeadTools.

Skills

• AWS
• .NET
• Java
• Git
• GitHub