Java & AI Engineer

Role Overview

We are looking for an Application Support Engineer to join our team supporting VIQ Solutions. This role involves supporting cloud-based applications in a high-intensity, customer-facing environment. Please note this is a US Shift (Night Shift) position, working from 8PM to 5AM.

Responsibilities

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer-specific issues.
• Driving initiatives to improve customer satisfaction in highly technical environments.
• Managing complex data schema, data flow, and state management.
• Troubleshooting web frontend issues including logging collections, WebRTC media processing, and browser-side performance optimization.
• Collaborating in a self-organized team environment to ensure high-quality end-user experiences.

Requirements

• BE/B-Tech in Computer Engineering, Computer Science, or an equivalent degree.
• 3+ years of demonstrable experience as an Application Support Engineer.
• Experience with cloud-based applications including AWS, Microsoft .NET Stack, and Java.
• Strong background in application development and the software development life cycle (SDLC).
• Proficiency with Git and GitHub.
• Excellent written and verbal communication skills in English.
• Strong critical thinking skills for web frontend and browser behavior troubleshooting.

Nice to Have

• Familiarity with audio and video formats, capture, encoding, and decoding.
• Experience with audio/video tools such as WiMedia Foundation, FFmpeg, VLC, and LeadTools.

Skills

• AWS
• Java
• .NET
• Git
• WebRTC