ServiceNow Platform Engineer

Role Overview

As our ServiceNow Platform Engineer, you will be part of our Solution Centre of Excellence team. We are looking for a proactive and experienced professional to join our team and play a key role in supporting our ServiceNow instance, acting as a trusted advisor to stakeholders and bringing deep support expertise to the team.

Responsibilities

• Troubleshooting and issue resolution: Diagnosing and fixing issues identified with our ServiceNow instance to minimise disruptions.
• Effective case management: Escalating unresolved or complex incidents to L3 support when the issue requires code or configuration changes.
• System maintenance: Performing routine maintenance tasks to prevent issues before they arise.
• Documentation and reporting: Keeping detailed records of technical issues, solutions, and system updates.
• Development & Configuration: Providing support to the development team to help implement configuration and minor development changes.
• User support and training: Assisting users with understanding and using technology effectively, including providing training on new systems.

Requirements

• 4+ years of experience working with ServiceNow CSM and ITSM.
• Strong understanding of customer service workflows and ServiceNow capabilities.
• Awareness of ServiceNow ITOM and its integration points.
• Proven ability to manage multiple tasks and stakeholders in a fast-paced environment.
• Excellent interpersonal, communication, and documentation skills.
• Strong team player with experience working in global delivery models.
• ServiceNow Certified System Administrator (CSA).
• ITIL Foundation certification.
• Experience with Agile methodologies (Scrum, Kanban).
• Degree in Computer Science, Information Systems, or equivalent experience.
• Proven experience working with enterprise-scale applications.

Skills

• ServiceNow
• ITSM
• CSM
• ITOM
• ITIL