Backend Executive

Role Overview

We are looking for a Backend Executive who will be responsible for handling customer/student communication, backend coordination, data management, email communication, and day-to-day operational activities.

Responsibilities

• Handle inbound and outbound calls with students, parents, teachers, and internal teams.
• Respond to queries through chat, WhatsApp, and other communication channels.
• Maintain and update records and data accurately in MS Excel / Google Sheets.
• Prepare and send professional emails and official communications.
• Coordinate with teachers and other departments for smooth operations.
• Follow up with students/parents and provide timely updates.
• Maintain daily reports, trackers, and operational records.
• Ensure all backend activities are completed accurately and on time.
• Handle routine administrative and coordination tasks as assigned.

Requirements

• Minimum qualification: Graduation in any discipline.
• Excellent communication skills – Mandatory.
• Good verbal and written English communication.
• Good working knowledge of MS Excel / Google Sheets.
• Ability to draft professional emails.
• Comfortable handling calls and chat communication.
• Good organizational and follow-up skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Prior experience in backend operations, customer support, coordination, or administration will be an advantage.

Skills

• MS Excel
• Google Sheets
• Email Drafting
• Customer Support
• Data Management