Software Engineer III- Servicenow

Role Overview

As a Software Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you will be a seasoned contributor responsible for building, testing, and maintaining a strategic, enterprise-wide ServiceNow service management platform. You will own development activities for solutions that integrate ServiceNow with existing firm platforms, applying strong problem-solving skills to analyze business challenges and proactively recommend approaches that prioritize out-of-the-box functionality over customization.

Responsibilities

• Build, test, and maintain an enterprise-wide ServiceNow service management system, and own development tasks for solutions integrating ServiceNow with existing company platforms.
• Analyze business challenges and proactively recommend solutions that prioritize out-of-box functionality over customization.
• Develop and modify ServiceNow workflows, forms, lists, business rules, Script Includes, and UI components.
• Deliver solutions through configuration and customization across UI, workflow administration, reporting, data imports, integrations, custom scripting, and third-party integrations while applying best practices.
• Review and assess the effectiveness and efficiency of existing configurations and workflows, and develop strategies to improve and expand integrations leveraging ServiceNow.
• Develop requirements, craft and execute test plans, administer ServiceNow, and provide Tier 2 support.
• Identify ServiceNow platform deficiencies and recommend remediation solutions.
• Create and evolve standards, best practices, support guidelines, and procedures.
• Partner with integration SMEs to integrate tools with ServiceNow using MID Servers, APIs, web services, email, and other relevant technologies.
• Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities.

Requirements

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Hands-on experience developing and configuring on the ServiceNow platform.
• Experience in ServiceNow configuration and administration with a strong understanding of the ServiceNow platform and PaaS model.
• Experience with ServiceNow integration solutions, including common authentication protocols, web services patterns (REST, polling, callback), and MID Servers.
• Experience leveraging ServiceNow codeless technologies, including Flow Designer and Integration Hub.
• Strong ServiceNow scripting experience.
• Certified ServiceNow Developer qualification.
• Strong understanding of best-practice ServiceNow configuration principles.
• Ability to balance configuration vs. customization and manage associated platform risks.
• Hands-on experience using enterprise-authorized AI-assisted software development tools.
• Understanding of responsible AI use in engineering workflows.

Skills

• ServiceNow
• REST APIs
• JavaScript
• Flow Designer
• AI-assisted Development

Nice to Have

• Hold Certified ServiceNow Administrator and/or Certified Implementation Specialist (ITSM, ITOM, ITBM).
• Build or enhance CMDB models and related processes.
• Develop full service request models, including custom departmental dashboards as part of request services.
• Use AJAX-based Service Portal technology and web technologies (SOAP, JSON, XML) for integrations.