ServiceNow Developer (Integrations)

Role Overview

We are looking for a ServiceNow Developer to design, build, and maintain enterprise platform solutions. You will focus on bidirectional integrations, AWS environment connections, Event Management, and CMDB administration.

Responsibilities

• Design and maintain bidirectional integrations using IntegrationHub, Flow Designer, REST/SOAP APIs, and scripted web services.
• Build and manage automated integrations between ServiceNow and AWS services.
• Configure ServiceNow Event Management, including event rules, alert correlation, and automated incident generation.
• Custom-code solutions using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and Scheduled Jobs.
• Maintain CMDB health, CI classes, relationships, and reconciliation rules.
• Support automated DevOps Change Management workflows.
• Build Service Catalog items, Record Producers, Order Guides, and multi-stage approval/fulfillment workflows across core ITSM modules.

Requirements

• Strong hands-on ServiceNow development, administration, and JavaScript scripting experience.
• Proven track record building bidirectional integrations and connecting ServiceNow with AWS.
• Expertise with ServiceNow IntegrationHub, REST/SOAP APIs, and Event Management.
• Deep understanding of CMDB architecture, CI relationships, and data reconciliation.
• Solid grasp of core ITSM processes (Incident, Problem, Change, Request, Configuration).
• Experience with ServiceNow DevOps Change Management and Service Catalog design.

Skills

• ServiceNow
• JavaScript
• AWS
• REST/SOAP APIs
• IntegrationHub