Production Support Engineer

Role Overview

We are looking for a Production Support Engineer to support Aura’s insurance platforms across Health, Motor/Auto, and Property & Casualty lines of business. The role requires strong production support, client communication, application troubleshooting, and SQL skills. Prior experience working with insurance applications is mandatory.

Responsibilities

• Monitor and support Aura’s production applications and services.
• Handle incidents, service requests, and client-reported issues.
• Communicate with clients, understand reported problems, and provide timely updates.
• Perform initial investigation and identify application, data, integration, or configuration-related issues.
• Analyse application logs, API responses, and database records to determine the root cause.
• Execute SQL queries for troubleshooting, validation, and data analysis.
• Resolve basic application and data issues independently.
• Coordinate with development, DevOps, and QA teams for issues requiring code changes or deployments.
• Track incidents through closure and maintain clear support documentation.
• Support post-release validation and production deployment activities.

Requirements

• Experience supporting web-based production applications.
• Mandatory experience in the insurance domain, preferably Health, Motor/Auto, or P&C.
• Strong SQL skills and experience working with relational databases.
• Ability to troubleshoot APIs, application logs, and database issues.
• Basic understanding of applications developed using Python and Node.js.
• Good understanding of REST APIs, JSON, and system integrations.
• Strong client communication and incident-management skills.
• Ability to work independently and manage production issues with appropriate urgency.

Skills

• SQL
• Python
• Node.js
• REST APIs
• JSON