Full-Stack Application Engineer (Support) (US shift)

Role Overview

Sureify is dedicated to modernizing the life insurance and annuity industry. We are looking for a seasoned software engineer with Full Stack Web dev/support experience to provide application support for our SaaS products. You will play the role of an expert in Sureify SaaS products and technologies in troubleshooting production issues and providing timely and effective communication to customers.

Responsibilities

• Develop and maintain deep expertise in Sureify SaaS products.
• Troubleshoot and resolve incoming support cases, identifying root causes and providing workarounds or solutions.
• Troubleshoot technical issues using PHP, MySQL/Postgres, and TypeScript.
• Create knowledge articles, runbooks, and troubleshooting guides.
• Work during the US business hours between 10 PM IST to 7 AM IST.

Requirements

• 3 to 4 years as a full-stack software engineer with experience providing enterprise application software support in PHP, TypeScript, with strong working knowledge of SQL (MySQL and Postgres), and RESTful APIs.
• Experience in coding, implementing and/or supporting software applications.
• Experience in handling high-severity and complex issues impacting production systems availability.
• Experience working on production issues and support tickets by investigating, troubleshooting, and resolving technical problems within defined SLAs.
• Experience in analyzing application logs, database records, and system behavior to identify root causes.
• Experience in documenting investigation findings, root causes, resolutions, and required follow-up actions.

Skills

• PHP
• TypeScript
• MySQL
• Postgres
• RESTful APIs