Custom Software Engineer

Role Overview

Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. We are seeking a skilled ServiceNow Software Asset Management (SAM) Specialist to implement, configure, and manage software asset lifecycle processes on the ServiceNow platform. The role focuses on software compliance, license optimization, entitlement management, and integration with discovery and procurement systems to ensure accurate software asset visibility and cost control.

Responsibilities

• Implement and configure ServiceNow Software Asset Management (SAM Pro) module.
• Manage end-to-end software asset lifecycle: Request, Procurement, Deployment, Usage tracking, Compliance, and Retirement.
• Perform software normalization, reconciliation, and license optimization.
• Maintain and manage software entitlements, contracts, and license metrics.
• Configure and maintain software discovery and inventory data sources.
• Work with Discovery, SCCM, and other data inputs to ensure accurate software usage tracking.
• Identify and resolve software compliance risks and license overuse/underuse.
• Create and maintain software models, publisher packs, and reconciliation rules.
• Generate reports and dashboards for software usage, compliance, and cost optimization.
• Collaborate with IT, procurement, and finance teams for software asset governance.
• Support audits and ensure compliance with vendor licensing agreements.
• Integrate SAM with CMDB and other ITSM/ITAM modules.

Requirements

• 3–8 years of experience in ServiceNow platform, with strong focus on SAM.
• Hands-on experience with ServiceNow SAM Pro module.
• Strong understanding of software asset lifecycle management and licensing models.
• Experience with ServiceNow Discovery and inventory tools.
• Strong knowledge of CMDB structure and data relationships.
• Experience with data analysis and reporting in ServiceNow.
• Understanding of ITIL and IT Asset Management (ITAM) processes.
• Minimum 7.5 years of experience in ServiceNow Software Asset Management (SAM).
• Bachelor's degree in Computer Science, Information Technology, or related field.
• 15 years full time education required.

Skills

• ServiceNow
• ServiceNow SAM Pro
• CMDB
• ITAM
• ITIL