Site Reliability Engineer

Role Overview

We are looking for a Platform Engineer – TechOps to join our Platform SRE team and help maintain the reliability, availability, performance, and scalability of large-scale connected-device platforms. The ideal candidate will have hands-on experience in Linux, AWS/Cloud, monitoring, incident management, networking, and production support, along with an automation-first mindset.

Responsibilities

• Monitor and maintain the reliability, availability, and performance of production platforms.
• Provide 24/7 operational support and participate in on-call rotations, including off-hours and weekends when required.
• Handle P1/P2 incidents, troubleshoot production issues, perform RCA, and contribute to post-incident reviews.
• Monitor system health, application performance, infrastructure, and connected devices using monitoring and observability tools.
• Perform Linux system troubleshooting, log analysis, service validation, and issue resolution.
• Work closely with Development, Operations, Support, and Engineering teams for incident resolution and platform improvements.
• Support deployment, commissioning, monitoring, maintenance, and decommissioning of connected devices.
• Assist with firmware changes and releases where required.
• Identify opportunities for automation and reduce repetitive manual operational tasks.
• Support capacity planning, performance tuning, resource optimization, and scalability initiatives.
• Follow security, compliance, documentation, and operational best practices.
• Troubleshoot network-related issues and connectivity problems across distributed environments.

Requirements

• 1+ year of experience in SRE, DevOps, Platform Engineering, Production Support, or Technical Support.
• Strong knowledge of Linux/Unix administration.
• Hands-on experience with AWS or other cloud platforms.
• Experience with monitoring/observability tools such as: Grafana, Prometheus, Dynatrace, Zabbix, CloudWatch.
• Good understanding of incident management, troubleshooting, RCA, and on-call operations.
• Knowledge of networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, routing, firewalls, VLANs, ACLs, and subnetting.
• Scripting/automation experience using Bash, Shell, Python, or similar technologies.
• Good communication and stakeholder-management skills.
• Ability to work effectively in a fast-paced production environment.

Skills

• Linux
• AWS
• Python
• Prometheus
• Grafana